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8th End Street, London
17th January 20XX
Centerville Bicycle Corporation
Ref – Complaint dated 15th January 20XX
This is in reference to your complaint dated 15th January 2018. We are very sorry that a broken bicycle had been delivered to your address. We take these things very sincerely and can sympathize with you for the inconvenience caused to you due to us.
In the meantime, we would like to replace your bicycle with a brand new bicycle of the same brand with no shipping costs to you. Our delivery boy will come and collect the defective product and deliver the brand new bicycle. Also, we would like to gift you a $100 gift card which can be used in any store, for the inconvenience caused to you due to us. We hope that you will continue shopping with us.
PFA – $100 Gift Voucher, it can be used anywhere.
City, State Zip Code
Respected Mr. /Ms. Last Name,
RE: Adjustment Letter (Cornerstone)
This is to let you know that we have formally received your complaint to the effect that the __ (state the nature of the problem). Many thanks for the courage to lodge the complaint in the first place.
We shall _______________ (explain your planned course of action and the timelines within which you intend to do so). In the meantime, kindly ______ (state what exactly you want the client to do in the meantime).
Sorry for this inconvenience. We promise to be of help to you in the future.